ra88 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how ra88 ("ra88," "we," "us," or "our") collects, uses, stores, discloses, and otherwise processes personal data relating to individuals ("you" or "Player") who access or use the ra88 platform, including the website at ra88.lat, all associated gaming and betting services, customer support channels, and any related applications or features.

By registering an account or using any ra88 service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of and should be read alongside the ra88 Terms & Conditions.

ra88 is committed to handling personal data responsibly, transparently, and in compliance with applicable data protection laws and the requirements of our international gaming authority license.

2. Data Controller

For the purposes of this Policy, ra88 acts as the data controller in respect of personal data collected from players who register and use the ra88 platform. As data controller, ra88 determines the purposes and means of processing personal data.

Where ra88 engages third-party service providers to process personal data on its behalf, those providers act as data processors and are contractually bound to process personal data only on ra88's documented instructions and in compliance with applicable data protection requirements.

3. Personal Data We Collect

ra88 collects the following categories of personal data from players:

• Identity Data: Full legal name, date of birth, nationality, and gender;
• Contact Data: Email address, mobile phone number, and residential address;
• Verification Data: Government-issued identification documents (e.g., MyKad, passport), proof of address documents (e.g., utility bills, bank statements), and payment method verification documents submitted for KYC purposes;
• Financial Data: Deposit and withdrawal transaction records, payment method details (excluding full card numbers, which are handled by our payment processors), and account balance history;
• Gaming Data: Betting and gaming activity, game history, wager amounts, bonus usage, and session timestamps;
• Technical Data: IP address, browser type and version, device type and operating system, time zone, and platform access logs;
• Communication Data: Records of correspondence with ra88 customer support, including live chat transcripts and email communications;
• Preference Data: Account settings, language preferences, marketing communication preferences, and responsible gaming settings.

4. How We Collect Your Data

ra88 collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated Collection: Technical data collected automatically when you access ra88, including via cookies, log files, and similar tracking technologies as further described in Section 7;
• Third-Party Sources: Identity verification data from third-party KYC service providers; fraud prevention and anti-money laundering data from compliance screening services; and payment processing data from licensed payment gateway providers.

5. Purposes and Legal Basis for Processing

ra88 processes personal data for the following purposes and on the following legal bases:

• Account Registration and Management: To create and administer your ra88 account, verify your identity, and provide access to platform services — processed on the basis of contractual necessity;
• KYC and Regulatory Compliance: To verify player identity and age, prevent fraud, detect and prevent money laundering, and comply with our licensing obligations — processed on the basis of legal obligation and legitimate interests;
• Payment Processing: To process deposits, withdrawals, and any refunds to your verified payment method — processed on the basis of contractual necessity;
• Platform Provision and Improvement: To provide, maintain, and improve the ra88 gaming and betting services, diagnose technical issues, and develop new features — processed on the basis of legitimate interests;
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance — processed on the basis of contractual necessity and legitimate interests;
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling, enforce self-exclusion and limit settings, and promote responsible play — processed on the basis of legal obligation and legitimate interests;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications — processed on the basis of consent, which may be withdrawn at any time through your account settings.

6. Disclosure of Personal Data

ra88 does not sell or rent your personal data to third parties. We may disclose your personal data to the following categories of recipients in the following circumstances:

• Payment Service Providers: To process your deposits and withdrawals through licensed payment gateways including Touch n Go eWallet, Boost, Maybank2u, CIMB Clicks, Public Bank, FPX, and cryptocurrency processors;
• KYC and Identity Verification Providers: To conduct identity verification and age confirmation as required by our licensing obligations;
• Fraud Prevention and AML Services: To screen transactions and accounts against financial crime databases as required by applicable regulations;
• Game and Platform Technology Providers: Game software providers and hosting infrastructure providers who process technical data in the course of delivering platform services;
• Regulatory and Licensing Authorities: Where required by our international gaming authority license conditions or by applicable law, including in response to lawful requests from government agencies or courts;
• Professional Advisers: Legal, financial, and audit advisers subject to confidentiality obligations where necessary for ra88's business operations.

All third-party service providers engaged by ra88 are required to maintain the confidentiality and security of personal data and to process it only for the purposes for which it was disclosed.

7. Cookies and Tracking Technologies

ra88 uses cookies and similar technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit ra88.lat. The types of cookies ra88 uses include:

• Essential Cookies: Required for the platform to function, including session authentication cookies that keep you logged in to your ra88 account;
• Performance and Analytics Cookies: Used to understand how players interact with the platform, identify technical issues, and measure the effectiveness of features — this data is aggregated and anonymised;
• Functionality Cookies: Used to remember your preferences such as language settings and display options.

ra88 does not deploy third-party advertising or cross-site tracking cookies. You may configure your browser to block or delete cookies; however, doing so may affect the functionality of certain platform features, including the ability to remain logged in to your ra88 account.

8. Data Retention

ra88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements.

Player account data is generally retained for a minimum of five (5) years following account closure, in accordance with our licensing obligations and applicable anti-money laundering regulations. KYC documentation is retained for a minimum of five (5) years from the date of the last transaction or account closure, whichever is later.

Where personal data is no longer required for any legitimate purpose or legal obligation, ra88 will securely delete or anonymise it.

9. Data Security

ra88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption of data in transit, access controls and role-based permissions for internal systems, regular security assessments, and strict data handling procedures for all staff and contractors with access to personal data.

Notwithstanding these measures, no data transmission over the internet or electronic storage system is completely secure. While ra88 takes every reasonable precaution, we cannot guarantee the absolute security of your data. Players are encouraged to maintain strong, unique passwords for their ra88 accounts and to notify us immediately of any suspected unauthorised access.

10. Your Rights as a Data Subject

Subject to applicable data protection laws, you may have the following rights in relation to your personal data held by ra88:

• Right of Access: The right to request a copy of the personal data ra88 holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to any overriding legal retention obligations;
• Right to Restrict Processing: The right to request that ra88 restricts the processing of your personal data in certain circumstances;
• Right to Object: The right to object to processing based on legitimate interests, including direct marketing;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract.

To exercise any of these rights, please contact ra88 Customer Support at [email protected]. ra88 will respond to all verifiable requests within thirty (30) days. In some circumstances, ra88 may need to verify your identity before processing your request.

11. Children and Minors

ra88 is strictly for individuals aged 21 years and above. ra88 does not knowingly collect personal data from individuals under the age of 21. If ra88 becomes aware that personal data has been collected from a minor, the relevant account will be closed immediately and all associated data will be deleted.

If you believe a minor has registered on ra88, please contact our support team immediately at [email protected].

12. Changes to This Privacy Policy

ra88 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via email or through a notice on the ra88 platform prior to the changes taking effect. The date of the most recent update is displayed at the top of this page. Continued use of ra88 following notification of changes constitutes acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or ra88's data handling practices, please contact us via the live chat function available on the ra88 platform or by email at [email protected]. ra88 aims to acknowledge all privacy-related enquiries within three (3) business days and to resolve them within thirty (30) days where possible.